2777b Privacy Policy — How We Handle Your Personal Data

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 2777b ("the Company", "we", "us", "our"), the operator of the online betting and casino platform accessible at https://2777b.io ("the Platform"), collects, processes, stores, discloses and protects the personal data of individuals ("you", "your", "the Player", "the User") who access or use the Platform.

This Policy applies to all data processing activities conducted by 2777b in connection with the Platform, including registration, account management, transaction processing, customer support interactions, marketing communications (where you have opted in), and any other interaction you have with 2777b.io.

By accessing the Platform, registering an account or otherwise using our services, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of your agreement with 2777b.

2. Who We Are and How to Contact Us

2777b is an internationally operated online betting and casino brand. The Platform is operated under an international offshore licence. For all privacy-related queries, requests, or concerns, you may contact our dedicated support team through the following channels:

• Email: [email protected] (plain text only — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on 2777b.io
• WhatsApp Support: Available between 09:00 and 01:00 Bangladesh Standard Time (BST, UTC+6)

All privacy requests are handled in English. We aim to acknowledge receipt of your request within 48 hours and to provide a substantive response within 30 calendar days of receipt.

3. Data We Collect and How We Collect It

3.1 Data You Provide Directly

When you register an account, complete identity verification, make a transaction, contact support, or otherwise interact with the Platform, you may provide the following categories of personal data:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify the minimum age of 21)
• Registered mobile telephone number (used for account access and OTP delivery)
• Email address
• Residential address in Bangladesh
• Government-issued identity document details (National ID, passport number or driving licence number)
• Payment method details including mobile financial service account identifiers (bKash, Nagad, Rocket, Upay) and bank account details where applicable
• Source of funds information where requested as part of enhanced due diligence
• Support correspondence and chat transcripts

3.2 Data We Collect Automatically

When you access and use the Platform, certain technical data is collected automatically by our systems:

• IP address and approximate geolocation derived from IP
• Device type, operating system and browser version
• Session timestamps, login history and activity logs
• Pages visited, features used and in-session navigation patterns
• Betting and gaming history, including markets selected, wager amounts, outcomes and bonus utilisation
• Transaction history including deposit amounts, withdrawal requests and payment method usage
• Cookie and tracking technology data (see Section 7)

3.3 Data We Receive from Third Parties

In certain circumstances, 2777b may receive personal data about you from third parties, including:

• Identity verification and KYC service providers who confirm the authenticity of documents you submit
• Payment service providers who transmit transaction confirmation data to our platform
• Fraud prevention and anti-money-laundering screening databases
• Responsible gambling exclusion registries, where we are authorised to check player registration status

4. Legal Basis for Processing

2777b processes your personal data on the following legal bases, depending on the nature of the processing activity:

Processing Activity	Legal Basis
Account registration and management	Performance of a contract with you
Identity and age verification (KYC)	Legal obligation and legitimate interests
Payment processing and transaction records	Performance of a contract with you
Fraud prevention and AML screening	Legal obligation and legitimate interests
Customer support communications	Performance of a contract with you
Marketing and promotional communications	Your consent (opt-in only)
Platform analytics and improvement	Legitimate interests
Responsible gaming monitoring	Legal obligation and legitimate interests

5. How We Use Your Personal Data

2777b uses the personal data it collects for the following specific purposes:

• To create, maintain and administer your player account on the Platform
• To verify your identity and confirm that you meet the minimum age requirement of 21 years
• To process deposits, withdrawals and other financial transactions in Bangladeshi Taka (BDT)
• To detect, prevent and investigate fraud, money laundering, match-fixing and other forms of prohibited conduct
• To monitor your account for responsible gaming indicators and, where appropriate, to intervene in accordance with our Responsible Gaming Policy
• To communicate with you regarding your account status, transactions, promotions you have opted into, and changes to our policies
• To respond to your customer support requests
• To analyse aggregated usage data for the purpose of improving platform features and user experience
• To comply with obligations imposed by our operating licence and applicable law

6. Data Sharing and Third-Party Disclosure

2777b does not sell your personal data. We share your data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose:

6.1 Service Providers and Data Processors

We engage a limited number of carefully selected third-party service providers who process personal data on our behalf. These include identity verification providers, payment processing partners (bKash, Nagad, Rocket, Upay and banking partners), IT infrastructure and hosting providers, and customer communication platforms. All such providers are contractually bound to process data solely in accordance with our instructions and to maintain appropriate security standards.

6.2 Game Content Providers

Some games on the 2777b platform are delivered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi. These providers may receive technical session data (such as session tokens and game results) required to deliver the game experience. They are not provided with your full identity data unless specifically required for their own licensing compliance.

6.3 Legal and Regulatory Disclosure

We may be required to disclose your personal data to regulatory bodies, law enforcement agencies, financial intelligence units or courts of competent jurisdiction where we are under a legal obligation to do so. We will notify you of such disclosures where we are legally permitted to do so.

6.4 Business Transfers

In the event that 2777b undergoes a merger, acquisition, restructuring or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material change to the Privacy Policy that results from it.

7. Cookies and Tracking Technologies

2777b uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. Cookies are small text files placed on your device by your browser when you visit 2777b.io.

The categories of cookies used on the Platform include:

• Strictly Necessary Cookies: Required for core Platform functionality including session authentication, security, and load balancing. These cannot be disabled without impairing the Platform's ability to function.
• Functional Cookies: Used to remember your preferences such as language settings and last-used payment method, improving the convenience of your experience.
• Analytical Cookies: Used to collect aggregated data on how players interact with the Platform, helping us identify areas for improvement. Data collected via analytical cookies is anonymised where possible.
• Marketing Cookies: Used only where you have provided explicit consent to receive personalised promotional communications. You may withdraw this consent at any time via your account settings.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging in or using certain features of the Platform.

8. Data Retention

2777b retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law or our operating licence obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years following the date of the transaction.
• Customer support records: Retained for three years following the resolution of the relevant support interaction.
• Marketing consent records: Retained for the duration of your consent and for one year following withdrawal, as evidence of the consent history.
• Technical log data: Retained for up to 12 months for security and fraud investigation purposes, after which it is deleted or anonymised.

When data is no longer required and no legal retention obligation applies, it is securely deleted using methods that prevent recovery, or rendered permanently anonymous.

9. Data Security

2777b applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of sensitive data fields (including payment identifiers and identity document numbers) at rest
• Strict internal access controls ensuring that only authorised personnel with a legitimate operational need can access player data
• Regular security assessments and vulnerability testing of platform infrastructure
• Incident response procedures for the prompt detection, containment and notification of data security incidents

While we take these measures seriously, no digital platform can guarantee absolute security. In the event of a data security incident that is likely to affect your rights, 2777b will notify you and relevant authorities as required by applicable law and our operating licence conditions.

You are also responsible for the security of your own account. You must not share your password, OTP codes or account credentials with any third party.

10. Your Rights and How to Exercise Them

Subject to applicable law and the conditions of our operating licence, you hold the following rights with respect to the personal data 2777b holds about you:

• Right of Access: You may request a copy of the personal data we hold about you. We will provide this in a commonly used electronic format within 30 days of receiving your verified request.
• Right to Rectification: If any data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update some data directly via your account settings dashboard.
• Right to Erasure: You may request that we delete your personal data where the data is no longer necessary for the purpose it was collected, where you withdraw consent (for consent-based processing), or where you object to processing based on legitimate interests. This right is subject to override by legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your data while a dispute about its accuracy or the lawfulness of processing is being resolved.
• Right to Data Portability: For data you provided to us on the basis of contract or consent, you may request a copy in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to Object: You may object to processing carried out on the basis of legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please contact our support team at [email protected]. We may need to verify your identity before processing your request to prevent unauthorised disclosure or deletion of data.

11. Children and Minors

2777b strictly prohibits the use of the Platform by individuals under the age of 21. We do not knowingly collect personal data from minors. If you are the parent or guardian of a minor and you believe the minor has provided personal data to 2777b, please contact us immediately at [email protected] and we will take prompt steps to delete the data and close any associated account.

Parents and guardians in Bangladesh are strongly encouraged to use reputable parental control software to restrict access to online gambling websites on shared devices. A list of recommended tools is available on our Responsible Gaming page.

12. International Data Transfers

2777b is operated under an international offshore licence and its data infrastructure may involve servers and service providers located outside of Bangladesh. When personal data is transferred to jurisdictions outside Bangladesh, we take steps to ensure that appropriate safeguards are in place to protect your data in a manner consistent with the protections described in this Policy.

Such safeguards may include contractual data processing agreements with service providers, reliance on internationally recognised security frameworks, and operational procedures designed to minimise exposure of personal data to unnecessary cross-border transfer.

13. Changes to This Privacy Policy

2777b reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations or platform features. Where changes are material — meaning they affect your rights in a significant way — we will notify you by email to your registered address and/or by placing a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent update is shown at the top of this page. Continued use of the Platform following the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, please stop using the Platform and contact support to close your account.